NASTRAN L-Series Support Program
The NASTRAN L-Series support program has been designed to offer a cost-effective way to obtain expert and responsive L-Series product support. There’s no need to pay annual lease fees or recurring annual maintenance fees to get high quality support. Get just the level of support you need through the convenient NASTRAN L-Series E-Support program. Each NASTRAN L-Series product comes with three L-Series E-Support certificates. This is generally more than enough to get the user who is familiar with NASTRAN all they need to begin and continue to experience the power and convenience offered by NASTRAN L-Series products. And for the less experienced user, the L-Series E-Support program offers the comfort of paying for only the level of support required. Each E-Support certificate entitles the bearer to get support for one support incident. Additional L-Series E-Support certificates are available for purchase at the tMG E-Store.

Other Terms and Conditions

• NASTRAN L-Series E-Support is an email-based support system. One L-Series E-Support certificate is redeemable for one L-Series product support incident. One L-Series support incident is defined as the process of supplying a resolution to one customer support request for one customer problem. The charge for one L-Series E-Support certificate is $50. L-Series E-Support certificates are redeemable only for L-Series product support and are not refundable for any monetary value or exchangeable for any other service.
• The purchase and use of NASTRAN L-Series products requires execution of a NASTRAN L-Series Product License Agreement. This agreement is available for review by clicking-here. The NASTRAN L-Series Product License Agreement is a click-wrapped agreement that must be accepted at time of product download and at the time of product installation in order for a product to be downloaded and used.